Total Quality Management (TQM) plays very important role in every organization. It does not only help the organization to run smoothly, but also attract the customers. In terms of talking about Total Quality Management, many questions have been asked that what Total Quality Management is. Total Quality Management is a set of principle that embodies a strong emphasis on establishing and maintaining a high level of quality. Its main function is related to products and processes. These products and processes are the responsibilities of everyone whom is involved the creation or consumption of the products and services offered by the organizations. Moreover, Total Quality Management capitalizes on the involvement of management, workforce, suppliers, and even the customers. Relatively, Total Quality Management is also related to product design, process management, supplier quality management, customer involvement, leadership, cross-functional training, or employee involvement. The key principle associated with Total Quality Management involves (Vecchio, 2006, p. 112):
A. Getting it right the first time: Reducing the error by improved the techniques and processes
B. Focusing on the customers or clients: Being close to and understanding the needs of one’s constituency
C. Emphasizing continuous improvement: Making an emphasis on the quality part of “the ways we do things around here”
D. Fostering mutual respect among co-workers: Eliminating fear based on hierarchical organizational designs and replacing that fear with autonomy and participation based on power sharing.
Sam Aun (Andy)
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