How to Make the Organization better

Finding the answer is relatively easy; doing the answer is frequently impossible.

When talking about the organizations, there are a lot of things that we have to bring in and identify, and these can be (a) external environment such as political, economical, social, technological, legal, or environmental factors, (b) internal environment includes: supervision (leadership, performance, expectation), organization (rewards, structure, culture, job design), coworker (norms, groups, dynamics, teamwork, control over outcome), employees (motivation, attitudes, knowledge, skills, ability),  behavior (task, performance, organizational citizenship, and outcome for both persons and organization itself. These are the fundamental factors that are needed to be taken care of, followed up, planned, set the strategy and policy, and evaluated so that the organizations can survive and remain competitive. However, Pleffer (1998) in his book about “The Human Equation” proposed that people and leadership are key. In particular, there are three basic principles that leaders or managers can use to transform the organizations to be better.  

A. Building trust: We can not build trust without people to transform the organizations to be betters. Elton Mayo who has been recognized as a father of human relations focuses on man without organization. His belief is that

- Individual workers can not be treated in isolation but members of a group.

- Monetary incentives good working condition are less important to individuals but needed to belong to group.

- Informal and unofficial groups formed at work have strong influence on the behavior of workers in the group.

- Managers must be aware of social needs cater for them to make employees work with organization not against it. 

B. Encouraging change: Although we know that it is not easy to make some changes, we must break habits by changing the way the company is organized –even changing office layouts promotes a climate of change.

C. Measuring: Measures have to be conducted so that the organizations will exactly know the good and bad points and find the ways to improve or sustain the situation. Remember that most financial reporting systems provide tremendous detail about what has happened, but much less information about the organizations’ present condition or the reason for its performance.

Sam Aun (Andy)